Terms of Service

Version 1.3 · Last Updated: July 29, 2026

1. What the Service Does

FlameGrower Reviews is a reputation-management platform. It connects to your Google Business Profile, sends review-request emails to your customers, drafts suggested replies to your reviews using AI, and displays your reviews on a widget you can embed on your website. It does not connect to any review platform other than Google Business Profile at this time.

2. Your Account

• You must provide accurate business information when you sign up, including a valid business name and a physical mailing address. That address will appear in the footer of review-request emails sent on your behalf, as required by federal email law (Section 10).
• You must be an authorized representative of the business you are registering, with authority to bind that business to these Terms.
• You are responsible for activity on your account, including anyone you invite as a user.

3. Healthcare Businesses

If your business is a healthcare provider — medical, dental, mental health, veterinary, or similar — and you intend to upload a patient contact list or use review requests with patients, you must first contact us at [email protected] to execute our Business Associate Agreement ("BAA"), available at /legal/baa. You represent and warrant that you will not upload any patient name or contact information, and will not use review requests to reach patients, unless a BAA between your business and FlameGrower is in place at the time you do so. This is your responsibility as the party choosing what to upload and who to contact — the Service does not automatically detect that an account belongs to a healthcare provider or block patient data from being uploaded, so this representation is the operative protection, not a technical gate.

4. Free Trial

New accounts get a 14-day free trial. No payment card is required to start a trial. Because we don't hold a card on file, nothing is ever charged automatically without you first entering payment details.

• Before your trial ends, you'll be prompted to add a payment method to keep using the Service on one of our paid plans: Starter ($49/month), Pro ($149/month), or Premium ($299/month).
• If you add a payment method, we will show you the exact plan, price, billing date, and our 30-day refund window (Section 6) before you confirm, and billing begins at that point.
• Paid plans bill monthly in advance and renew automatically each month at the then-current price for your plan, until you cancel.
• If you do not add a payment method before your trial ends, or if a payment is not successfully made, your account is suspended as described in Section 15 — the trial does not silently convert to a paid, billed account.

5. Cancellation

You can cancel at any time from your account billing settings — no phone call or email required. Cancellation takes effect at the end of your current billing period, and you keep access until then. You will not be charged again after that period ends. Canceling stops future charges, but on its own it does not refund any part of your current billing period; there is no pro-rated refund for unused time beyond the 30-day refund window described in Section 6.

6. Refunds

Every charge comes with a 30-day refund window: if you ask us for a refund within 30 days of that charge, we will refund it in full, no questions asked. This window is disclosed here and again at the point of payment, before you confirm a charge (Section 4). Requests made more than 30 days after the charge are not eligible. Requesting a refund is a separate step from canceling your subscription (Section 5) — canceling stops future billing, while a refund request addresses a charge you've already paid.

7. Your Content and Data

You own your business data, the customer/patient contact lists you upload, and the reviews associated with your business. You grant FlameGrower a license to use that data solely to provide the Service to you — sending review requests, generating reports, drafting AI reply suggestions, and rendering your widget. We don't use your data to build products for anyone else, and we don't sell it.

FlameGrower owns the platform itself — the software, the widget code, the report templates, and our trademarks. Using the Service doesn't give you ownership of any of that; it gives you a license to use it for your own business while your account is active.

8. AI-Drafted Replies

FlameGrower uses an AI language model to draft suggested replies to your reviews. By default this is DeepSeek Chat, unless you've connected your own Anthropic Claude API key in your settings. We never post an AI-drafted reply automatically. Every draft is shown to you or your team for review, and nothing is published under your business's name until a person at your business approves it. You are responsible for reviewing each draft before approving it — you're the one whose voice it becomes.

9. Acceptable Use

You agree, when using the Service, to the following. These rules exist because federal law (the FTC's Consumer Review Rule, CAN-SPAM) and Google's own policies require them, and because breaking them puts your business and FlameGrower at legal risk.

Reviews:

• You will not route customers to a private feedback form based on their star rating before showing them the same public review options everyone else gets. Every customer who receives a review request sees the same public review path, regardless of how they rate you.
• You will not offer money, discounts, free products, or any other incentive for a review, or for a positive review specifically, without clearly disclosing the incentive in the review itself, consistent with FTC requirements.
• You will not post, or ask anyone else to post, a fake review, a review for an experience that didn't happen, or a review attributed to someone who didn't write it — including AI-fabricated reviews.
• You will not suppress, hide, or ask FlameGrower to suppress a genuine negative review.

Contact lists and email:

• Every contact list you upload must be your own customers or patients — people who have an existing relationship with your business. You may not upload a purchased, rented, scraped, or otherwise third-party-sourced list.
• You are solely responsible for having a lawful basis to contact everyone on a list you upload, including complying with the CAN-SPAM Act, and, once SMS ships, the Telephone Consumer Protection Act (TCPA), for those messages.
• You will not use false or misleading sender information, and you will not attempt to disable or strip the unsubscribe link or FlameGrower's postal-address footer from review-request emails.
• We honor unsubscribe requests platform-wide and maintain a suppression list per business; you may not re-upload a contact to circumvent someone's opt-out.

Violating this section is grounds for immediate suspension or termination of your account under Section 15.

10. Data Processing Addendum

This section applies to any personal information about your customers or patients that you upload or that flows through the Service on your behalf (e.g., names, emails, phone numbers used for review requests). It's incorporated into these Terms by reference and doesn't need a separate signature.

Roles.

For that data, you are the Controller (or "Business," under the CCPA) and FlameGrower is the Processor (or "Service Provider" / "Processor," under the CCPA and the Texas Data Privacy and Security Act). We process it only to carry out the Service for you — we do not use it for our own marketing, we do not combine it with other clients' data, and we do not sell it.

Subprocessors.

We use the following subprocessors to run the Service. We may add others; if we add one that materially changes how your data is handled, we'll give you notice and a reasonable opportunity to object on data-protection grounds.

• Amazon Web Services (SES) — sends review-request emails.
• Stripe — processes payments.
• Our infrastructure host (Hetzner, via Coolify) — hosts the application and database.
• n8n (self-hosted at flint.flamegrower.com) — runs automated workflows, including recovery workflows and report scheduling.
• Google Business Profile API — the review platform the Service connects to.
• DeepSeek, and, if you supply your own key, Anthropic — process review text to draft suggested reply content.

Security.

We encrypt personal data in transit and at rest, restrict access to it by role, and maintain a process for responding to a security incident. If we experience a breach affecting your data, we will notify you without undue delay.

Your obligations as Controller.

You are responsible for having a lawful basis to give us your customers' or patients' contact information for the purposes described here, and for responding to your own customers' privacy rights requests (we'll assist where the request concerns data we hold for you).

International transfers.

FlameGrower is a U.S. company and does not currently market this Service to businesses in the European Economic Area or United Kingdom. If you are located there, or your customers are, additional terms will apply and will be provided separately.

On termination.

When your account is cancelled or terminated, we delete your data — including any customer or patient contact lists you uploaded — from our active production systems within 30 days, except where we're required to keep it longer by law. One limited exception applies beyond that 30-day window: your data may still exist in our system-wide backups. Those backups protect every client's data together for disaster recovery and are not organized, indexed, or restorable on a per-client basis, so we cannot selectively erase one client's data out of a backup without compromising our ability to recover the system as a whole if it fails. Backup data is not accessed, queried, or used for any purpose other than restoring the system after a failure; it remains subject to the same encryption and access controls described above for as long as our backup and disaster-recovery process retains it.

11. Third-Party Platform Terms

The Service connects to your Google Business Profile through Google's API, with your authorization. Your use of that connection is also subject to Google's own terms and review policies, including its prohibition on incentivized, fake, or manipulated reviews. If Google changes its API access, restricts your account, or changes its terms, the corresponding feature of the Service may be affected and FlameGrower is not responsible for Google's decisions about your account.

12. Disclaimers

The Service is provided "as is." We don't guarantee that AI-drafted replies will be accurate, that review sync will be uninterrupted, or that any particular business outcome (more reviews, a higher rating) will result from using the Service.

13. Limitation of Liability

14. Indemnification

You agree to defend and indemnify FlameGrower against claims arising from: contact lists you upload that you didn't have the right to use, reviews or content you post or direct us to post that violate Section 9, or your violation of these Terms or of law.

15. Suspension and Termination

If your account is not in good standing — your trial ends without a payment method on file, or a payment fails and is not resolved — your account is suspended in full: your dashboard is locked, review syncing stops, and your public review widgets stop working and return a "not found" response to your website visitors. Suspension is not partial; there is no reduced-functionality mode.

Reactivating a suspended account is entirely at FlameGrower's discretion. We may, but are not obligated to, comp your account or restart your trial. You are not entitled to demand either option, and nothing in these Terms guarantees restoration of a suspended account.

We may also suspend or terminate your account immediately for violating the Acceptable Use provisions in Section 9, for fraud, or for conduct that creates legal risk for FlameGrower or another user of the Service.

16. Governing Law and Dispute Resolution

Governing law.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.

Informal resolution first.

Before either party files an arbitration or a small-claims action, that party must send the other written notice describing the dispute and the relief sought, and the parties must attempt in good faith to resolve it directly for at least 30 days after that notice. Notice to FlameGrower goes to [email protected]; notice to you goes to the email or mailing address on your account. Neither party may commence arbitration or file a small-claims action until that 30-day period has run without resolution.

Binding arbitration.

Except for a qualifying small-claims matter or a request for injunctive relief to stop misuse of intellectual property or a breach of confidentiality (either of which may be brought in court as described below), any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, before a single arbitrator. The arbitration will be seated in Houston, Harris County, Texas. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

Fees.

Administrative fees and arbitrator compensation are allocated between the parties as provided by the AAA Commercial Arbitration Rules then in effect. Except as those Rules or the arbitrator otherwise directs, each party bears its own attorneys' fees and costs, regardless of outcome.

Class and collective action waiver.

Claims must be brought in each party's individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of a class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in the courts described below instead of in arbitration, and the rest of this Section 16 remains in effect.

Small-claims carve-out.

Either party may instead bring a qualifying individual claim in small-claims court in Harris County, Texas, if the claim is within that court's jurisdictional limits, rather than in arbitration.

Venue for claims not in arbitration.

Any claim properly brought in court under this Section — injunctive relief for intellectual-property or confidentiality claims, a claim proceeding after an unenforceable-waiver finding, or a small-claims matter — is subject to the exclusive jurisdiction and venue of the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction and venue there. To the extent a dispute is not subject to arbitration, both parties waive the right to a jury trial.

17. Changes to These Terms

We may update these Terms. For minor changes (like fixing a typo or updating contact information), the new version applies once posted, with an updated "Last Updated" date. For material changes — to pricing, liability, arbitration, or how we use your data — we'll give you at least 30 days' notice by email and require you to re-accept before those changes apply to your account.

18. Contact

FlameGrower LLC, 1300 W 19th St #7042, Houston, TX 77008. Email: [email protected].